Terms

Lumi Steps for iOS is a native app available from the Apple App Store. It helps parents and caregivers track their baby's milestones, soothe fussy moments, and support healthy development from newborn through 18 months.

Lumi Steps for Android is a native app available from the Google Play Store. It helps parents and caregivers track their baby's milestones, soothe fussy moments, and support healthy development from newborn through 18 months.

• The price is £11.99 GBP, one-time, purchased via Apple's In-App Purchase. Apple sets the displayed price in your local currency and collects any applicable VAT or sales tax on our behalf.
• Apple is the merchant of record. Your card details, billing address, and Apple ID are processed by Apple, they never reach us.
• Access is tied to your Apple ID. No sign-in email is needed; reinstalling on any device signed in to the same Apple ID restores access via the Restore Purchases button.
• If Apple declines the payment, no charge is made and no access is granted.

• The price is £11.99 GBP (UK), one-time, purchased via Google Play Billing. Google sets the displayed price in your local currency and collects any applicable VAT or sales tax on our behalf.
• Google is the merchant of record. Your card details and Google account billing data are processed by Google, they never reach us.
• Access is tied to your Google account. No sign-in email is needed; reinstalling on any device signed in to the same Google account restores access via the Restore Purchases button.
• If Google declines the payment, no charge is made and no access is granted.

App Store purchases are handled by Apple, so refunds are too:

• Refund requests go through Apple, not us. Visit reportaproblem.apple.com, or on your iPhone / iPad: Settings → [your name] → Media & Purchases → Account → Purchase History → "Report a Problem". You can also contact Apple Support directly. Apple's refund policy applies, we cannot issue App Store refunds ourselves.
• If Apple grants a refund, your Lumi Steps entitlement automatically revokes via RevenueCat within minutes.
• Statutory rights are unaffected. UK consumer rights, including the 14-day cooling-off period for digital content under the Consumer Contracts Regulations 2013, apply directly between you and Apple as the merchant.
• If Apple declines a request you believe is valid, contact us at support@lumisteps.app and we'll do our best to help, but the decision sits with Apple.

Google Play purchases are handled by Google, so refunds are too:

• Refund requests go through Google, not us. Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Budget & history → tap the Lumi Steps order → Request a refund. You can also visit play.google.com/store/account/orderhistory or contact Google Play Support. Google's refund policy applies, we cannot issue Play Store refunds ourselves.
• If Google grants a refund, your Lumi Steps entitlement automatically revokes via RevenueCat within minutes.
• Statutory rights are unaffected. UK consumer rights, including the 14-day cooling-off period for digital content under the Consumer Contracts Regulations 2013, apply directly between you and Google as the merchant.
• If Google declines a request you believe is valid, contact us at support@lumisteps.app and we'll do our best to help, but the decision sits with Google.

When you purchase access via the App Store, your use of Lumi Steps is governed by Apple's Licensed Application End User License Agreement (Apple's "Standard EULA"), which auto-applies to App Store purchases. The clauses below apply between you and us in addition to Apple's EULA, and where they don't conflict with it.

We grant you a personal, non-exclusive, non-transferable licence to use Lumi Steps for personal (non-commercial) use.

You may:

• Use Lumi Steps on any iPhone, iPad, or Apple Silicon Mac signed in to your Apple ID.
• Share your purchase with up to 6 family members through Apple Family Sharing, each on their own Apple ID and devices. This is Apple's standard entitlement.
• Reinstall and restore your purchase via the Restore Purchases button in the app at any time.
• Continue to use the app for as long as the service is available, with no further charges.

You may not:

• Resell, redistribute, sub-license, or share your Apple ID credentials with others outside your immediate family.
• Reverse-engineer, decompile, or extract the source code or content of the app (subject to applicable mandatory rights under law).
• Use Lumi Steps to break any law, or in any way that interferes with our ability to provide the service to others.

Apple's role. Apple is not a party to this agreement between you and us; Apple's role is limited to providing the App Store and processing your purchase under Apple's own terms. Apple has no obligation to provide maintenance, support, or warranty service for Lumi Steps, that responsibility is ours (and our service provider RevenueCat's). If Lumi Steps fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price under the App Store policy. Apple has no other liability with respect to Lumi Steps.

When you purchase access via the Google Play Store, your use of Lumi Steps is also subject to Google's terms of service and the Play Store's standard buyer protections. The clauses below apply between you and us in addition to those.

We grant you a personal, non-exclusive, non-transferable licence to use Lumi Steps for personal (non-commercial) use.

You may:

• Use Lumi Steps on any Android phone, tablet, or Chromebook signed in to your Google account.
• Reinstall and restore your purchase via the Restore Purchases button in the app at any time.
• Continue to use the app for as long as the service is available, with no further charges.

You may not:

• Resell, redistribute, sub-license, or share your Google account credentials with others outside your immediate household.
• Reverse-engineer, decompile, or extract the source code or content of the app (subject to applicable mandatory rights under law).
• Use Lumi Steps to break any law, or in any way that interferes with our ability to provide the service to others.

Note: Google Play does not currently support sharing in-app purchases across different Google accounts (Play Family Library covers app installs but not IAPs). One purchase covers every device signed into your Google account; other family members on their own accounts would need their own purchase.

iOS updates are delivered through the App Store at no extra cost. Your purchase covers Lumi Steps on iOS only; the web (lumisteps.app) and Android versions are sold separately on their own platforms.

Android updates are delivered through the Google Play Store at no extra cost. Your purchase covers Lumi Steps on Android only; the web (lumisteps.app) and iOS versions are sold separately on their own platforms.

Occasional planned maintenance or third-party outages (e.g. Apple's App Store servers, RevenueCat) may briefly interrupt verification of your purchase. The app itself runs from your device, so most interruptions only affect first-time purchase or restore. We don't owe a refund for short interruptions; refund requests for App Store purchases go through Apple as described in section 5.

Occasional planned maintenance or third-party outages (e.g. Google Play servers, RevenueCat) may briefly interrupt verification of your purchase. The app itself runs from your device, so most interruptions only affect first-time purchase or restore. We don't owe a refund for short interruptions; refund requests for Play Store purchases go through Google as described in section 5.

Within Apple's refund window you can request a refund through Apple (section 5). After that, simply uninstalling the app from your devices is enough, there's no account on our side to close. (We don't hold an email or device list for App Store buyers; see the privacy policy.)

Within Google's refund window you can request a refund through Google (section 5). After that, simply uninstalling the app from your devices is enough, there's no account on our side to close. (We don't hold an email or device list for Play Store buyers; see the privacy policy.)